Refund policy

This policy applies to online orders delivered within the United Kingdom.

Check your jewellery before opening

We send body jewellery and earrings in clear, sealed plastic packaging so you can check the style, colour and size before opening. You can open the outer delivery parcel to inspect your order. Please keep the individual hygiene seals intact until you’re happy with your selection.

The change-of-mind cancellation right does not apply to sealed jewellery that is unsuitable for return for health protection or hygiene reasons once its individual hygiene seal has been opened. This does not affect your rights if an item is faulty, damaged, incorrect or not as described.

Changing your mind

For eligible online purchases, tell us within 14 days after the day you receive your order if you wish to cancel. If items in one order arrive separately, the period runs from the day after the last item arrives. You then have a further 14 days to send the items back. You do not need to give a reason.

Use our Contact Us page to tell us you want to cancel or return an item. Please include your order number and the items you’re returning so we can identify the order and provide the return address. Pack the items securely. You’re responsible for the direct cost of return postage for a change-of-mind return.

Body Jewels is operated by A.E. Rice & Co. Limited. For returns questions, call 01493 843475.

Refunds

For an eligible cancellation, we refund the returned items and, when you cancel the whole order, the cost of our least expensive standard delivery option. We will refund you within 14 days after we receive the goods back or you provide evidence that you sent them back, whichever comes first. We use your original payment method unless you agree otherwise.

Optional cancellation form

You can use the model cancellation form in Part B of Schedule 3, or send us any clear statement that you wish to cancel. Address the notice to A.E. Rice & Co. Limited, 109 Regent Road, Great Yarmouth, Norfolk NR30 2AE,.