Terms of service

These terms apply to online orders from Body Jewels. Body Jewels is operated by A.E. Rice & Co. Limited, registered in England and Wales under company number 00567162. Our registered office is 109 Regent Road, Great Yarmouth, Norfolk NR30 2AE. use our contact form or call 01493 843475.

Ordering and payment

Check the item, size, colour, quantity and delivery details before placing your order. Prices are in pounds sterling and include applicable taxes. Checkout shows the delivery charge and total before you place the order. We’ll acknowledge receipt by email. We accept the order when we confirm dispatch. If we cannot supply an item, we’ll let you know and refund any payment for that item and any delivery charge that is no longer due.

UK delivery

We deliver to UK addresses only. Our shipping policy explains rates and estimated delivery times. Unless we agree a different delivery date, we will deliver without undue delay and within 30 days of accepting your order. The goods remain our responsibility until you, or someone you nominate, takes physical possession, except where you independently arrange a carrier we did not offer.

Cancellations, returns and faulty goods

For eligible online purchases, you can cancel within 14 days after the day you receive the goods and then have another 14 days to send them back. See our returns policy for how to cancel, the optional cancellation form, return postage and refund timing.

Jewellery is sent in clear, sealed packaging so you can inspect it before opening. The change-of-mind cancellation right ends once the seal is opened on goods unsuitable for return for health protection or hygiene reasons. Your statutory rights still apply, including if goods are faulty, damaged, incorrect or misdescribed. Contact us if there is a problem with your order.

Privacy and complaints

Our privacy policy explains how we handle personal information. For questions or complaints, use the contact form or the details above. These terms are governed by the law of England and Wales. If you live elsewhere in the UK, you keep the protection of any mandatory consumer laws that apply where you live and may bring proceedings in your local courts.